Is the Groww app not working or having any account-related issues? When you have any complaints related to this app you can contact Groww customer support. This short comprehensive guide is all about how to contact Groww for support via phone, email, and chat. The process to get customer care numbers and have access to live chat options.
How to Contact Groww Support?
Groww app is one of the largest online investing and trading platforms for Indian customers who are seeking to invest in mutual funds and Indian stocks right from their mobile phones.
There are some problems that can’t be fixed by the end user alone and if you are heavy any kind of issue with this mobile app the first thing that might come to your mind is to contact customer support.
But the problem is Groww Support options are not visible that you can directly access so that is why we are in this article we are going to discuss how to contact grow customers support.
Groww provides various different modes of support using Live Chat, email, or official customer care helpline numbers.
You can contact the support team if you have any issues. For example, you want to contact support to Reactivate Groww account.
The official mobile app has a built-in option to chat with Live agents, Callback, and support ticket options for complaints or questions, which is not listed on their FAQs page.
How to Access Support options on Groww
In order to chat with a Groww agent you have to –
- Open the Groww app on your smartphone.
- Tap on your profile icon. This is located in the upper right corner of your phone’s screen.
- Just above the Reports section, you will notice the “Help & Support” option.
- In order to access support options you have to scroll down to the bottom and you will notice three separate options in very small text.
- These options are Grevance, Feedback, and Product request.
- Tap on Grievance and you will find yourself on the real Help and support page.
There on that page, you will notice the “Contact US” option.
Taping Contact us link will pop out – Callback, Live Chat, and option to submit a ticket.
Live Chat with Agents
Live chat is the feature where you can talk with customer support executives in real-time but instead of “talking” you will communicate via text.
Once you are connected to a live agent (It might take a little bit of time in this app) you will ask or lodge your complaint about the problem you are having.
Groww Customer support number
Customers who are more comfortable talking to a real person on the other end will always prefer to use Groww customer support numbers instead of the FAQ page, you can request a callback.
Unlike most of the other customer support helpline numbers, you can’t just call directly for immediate support.
You have to place a request for a callback.
Once you sent a request on callback you will receive a call on a registered mobile number within 30 minutes from one of Groww’s customer support agents.
Groww Support Email
If you don’t want to go through this process you can simply contact them at their official support email address: support@groww.in.
Just make sure that you will take a screenshot while you are getting this error.
Make your email as simple to understand as possible and sent it to the official support email address along with all of the relevant information on your complaint.
