Allstate app not working: Drivewise, Support & Record Trips Issues

Is the Allstate app not working and you are having issues such as Drivewise not working, the app won’t open, and the trip is not recording? Here is how to fix various issues related to this mobile application.

Fix Allstate App not working issues

Allstate is a mobile app that allows you access to safe driving tools on your mobile phone.

Using this app you can access the tools like your insurance id cards, 24/7 roadside assistance, and the Drivewise feature.

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This is an app from Allstate insurance company.

If you get vehicle insurance from Allstate for your vehicle, this must have an application on your iOS/Android smartphone.

Here is a list of features that the Allstate insurance app offers you-

  • You can access your Digital proof of insurance right on your phone. Since it’s on your phone you don’t have to carry paper documents anywhere you go.
  • Using this you can check your payment history, manage auto-pay or make a payment.
  • Offers you on-demand roadside assistance in case of emergencies.
  • You can contact the agent instantly with this app. You don’t have to log in to use this app.
  • QuickFoto Claim allows you to simply capture and upload photos of damage in the accident for a claim.

However, there are some users who are recently having issues while using this app.

If Allstate App not working on your phone, this post is for you.

Why is my Allstate app Won’t Open

App incompatibility, insufficient permission, or an unoptimized app can cause crashing in startup error.

If the app refused to open or closed automatically after opening it, this might indicate a permission issue or memory-related problem.

If your phone is running out of storage or You have too many applications running in the background this will happens to you.

The simplest solution would be clear out storage and make some space in the phone.

Also, close all opened applications properly and reboot your phone.

If after doing everything, the same error happens you have to contact the app developer to report a bug in the app.

Allstate drivewise app not working

Drivewise records your trips and other data when you choose to use this feature.

Sometimes, for some users, Drivewise may not record trips.

Why is Drivewise not recording trips?

Here are some common reasons behind this issue-

  • This feature required Location permissions, constant GPS, network, and internet connection. Failing to provide any of these may result in an unexpected result.
  • Your phone does not support the precise location feature or you may have disabled the settings in the past.
  • Your Trips might be too shorter. Might be shorter than half a mile perhaps.
  • The device might be on low memory.

Fix Allstate drivewise not recording trips-

  1. Tap on the app icon hold for 3 seconds and choose the uninstall option while it appears.
  2. Reboot your phone by tapping the power button and choosing the reboot/restart option.
  3. Head over to the iOS app store or Google play store (Depending on which OS your phone is running).
  4. Install the Allstate app again.
  5. In the startup when it asked for permission, provide all the permission it asked.
  6. Turn on your Cellular data, GPS (Or location service on Android), and make sure you allow it all the time.

If this feature still not working correctly you can contact the Allstate app support via email at –

Does Drivewise drain the phone battery?

Allstate Drivewise is an optional feature that gives you how you drive and rewards you for everyday safe driving.

It comes within this app, however, that doesn’t mean that you are forced to use this.

It’s optional and you can choose to not use this.

Drivewise requires location permission and constantly uses your phone’s GPS services.

It’s known that continued use of GPS drains your phone’s battery much faster.

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Allstate Customer service Support

Allstate apps have an inbuilt system to contact support when you are in need.

However, that doesn’t mean that you can contact Allstate customer support via traditional way like – calling on customer support number.

You can easily find customer support in the following ways-

  • App Support email –
  • Finding an Agent –
  • Support number – 1800-255-7828.
  • Support page link –

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Why is Drivewise not recording trips?

If your Internet, GPS, or Location service is disabled this feature will not work properly. Make sure that you enable GPS and provide all the permission this app asked for.

How do I install the Drivewise app?

Drivewise is a feature in the Allstate app. There is no separate app for it.

Can I view my Allstate policy online?

Yes, using this app you can view your policy online, right on your mobile phone.

How do I add a vehicle to Allstate mobile app?

Once you logged in to this app, head to the update policy page. From the ‘I want to’ drop-down menu choose the option to add the vehicle. Fill up all the information and you can add your vehicle successfully.

Sarvin Batra is the Main Author, Editor at CnbDaily. He is an Expert in Tech especially Related to mobile phones, Android applications and Their uses. You can Connect with him on His Twitter Profile @SarvinBatra

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