myChevrolet App not working? – Fix Update, Login, & Other issues

In the last few months, many instances were reported by customers where The myChevrolet App not working on their Android, iPhone, iOS Apple Watch or just stopped working suddenly.

Among other issues, mobile app not opening, crashing randomly, taking too much time to load, or entirely not loading at all errors were the most encountered problems.

Most of these bugs are the result of server-down, which is annoying as it may be, nowadays just happening Quite often.

Other issues related to the Chevrolet mobile application can be easily fixed by checking the connection between the vehicle and the app, resting that connection or resetting the app itself.

In this guide, we’ll talk about these troubleshooting steps in detail.

Why myChevrolet App not working in 2024

myChevrolet App not working

Most of the time with the Chevrolet mobile app, it is a connection-related issue, and if the setup process during the first time is not followed currently, it’ll not work letter on.

There are a few other reasons that could be the main rationale that contributes to the problem such as server problems and known bugs in the mobile application.

As you already the myChevrolet mobile app is one of the most useful mobile applications for vehicle owners.

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This high-tech and highly personalized app makes vehicle ownership much simpler.

It offers some of the most exciting features like a Remote key fob, Vehicle status, schedule service, roadside assistance, Chevrolet smart driver, and send-to navigation.

And sometimes some of these might not work or just stop working due to these in-app bugs.

But that doesn’t mean that can’t use this application when you need it.

myChevrolet App is pretty much dysfunctional on some of the mobile phones.

That is the main reason behind its poor rating on the Google Play Store.

It doesn’t mean that the developer hasn’t fixed bugs.

In fact in the last few months (from the time when I first wrote this post) the app has become much slicker and swift.

However, there are still some issues that persist, even though developers have found it hard to few of these issues in contemporary updates.

However, sometimes the problem is related to users’ phones specifically and there is nothing developers can do about it unless the problem is very widespread.

How to Fix myChevrolet App not Working issues

Fix myChevrolet app not working issues

Using this app Chevrolet owners can easily manage their vehicles and access features such as vehicle status updates, remote start/stop, and other useful tools right on their mobile phones.

But, as with any app, users can experience issues and problems such as – login problems, update issues, and other technical glitches are common in this app.

When this app is acting strangely on your device, you can use any of the following troubleshooting guides according to the issue you having –

Fix myChevrolet App not working on Android phone

Here are some common fixes that Android users can do themselves-

  1. Make sure that this app is updated to the latest version. They are constantly trying to fix issues, you may be surprised to find the issues you are having are gone after updating to the latest version.
  2. If the problem is connected to your vehicle, make sure that you follow the instructions carefully.
  3. You can reset the app as well using the clear cache and data.

You can reach out the customer support as well.

Just take a screenshot of the screen while you are having a problem and send it to the Customer support email.

Explain what issues you are having and they will provide support to you.

Fix when myChevrolet App not working on iPhone, iPad, or iPod touch

My Chevrolet app for iPhone is more functional as compared to the one on Android Phones.

On iOS it is available to download for iPhone and Apple Watch.

It doesn’t mean that you may never face not working issues on your iPhone.

Unless it’s the server-related issue.

Here is how you can fix My Chevrolet not working on iPhone error-

  1. Make sure that you are using the latest version, Check if the update is available. If there is, update to the latest version.
  2. Check that if there is a server-related issue, You can contact customer support to confirm it.
  3. Make sure that you follow the instructions carefully to connect your vehicle.
  4. Check your internet connection and make sure that the problem is not related to your network.
  5. Open Settings app > General > iPhone storage > My Chevrolet > Clear cache. Once you clear out the cache and data, reboot your phone.

myChevrolet App not working on Apple Watch

Most of the users who are having troubles are generally facing app not working or crashing issues after updating the latest OS.

If you are having the same issue on your Apple iWatch, here is the process that might help-

  1. Open the myChevrolet app using your iPhone.
  2. Scroll down till you see Settings and Press Apple Watch there.
  3. There turn on the Save PIN Mode.
  4. Restart your phone as well as your Apple Watch.
  5. Now try the Opening myChevrolet app on the Apple watch.

Hopefully, this will fix the issue with your Apple watch.

Fix the “My Chevrolet app won’t let me log in” issue

Login issues might appear across all of the devices whether you are using Android, iPhone, or Apple watch.

The most common cause of the inability to log in is entering the wrong login credentials.

Here is a troubleshooting guide if you are having login issues-

  1. If you are a new user then make sure that you are registering using the same email address that you use as the Owner Center username.
  2. If you are already registered long ago, but having a login issue just now that might be because of the wrong password or username.
  3. You can reset your password by hitting forget password link on the login page.
  4. If you forget your username, check the email account that you used to register your account. You will find the mail Chevrolet indicating your username.
  5. In case you don’t even remember the email address that is associated with your account you can contact 1-877-558-8352 for help.

Apart from your Password and username, another issue might be with your OnStar plan.

OnStar is required if you want to use this app.

The basic plan is free for 5 years while you purchase the vehicle, and from then you can opt-in for the premium plan.

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Solve myChevrolet App not updating

myChevrolet App not updating will appear if you download the app from a source other than the Google Play Store on Android.

If you download an APK file from any third-party app store, please uninstall the app first.

Once you remove the app from your phone, head over to the official app store app and download myChevrolet from there.

If you are sure that you download it from the official app store, here is what you can do-

  1. Uninstall the app and reinstall it to the latest version.
  2. You will only find the latest version on the app store, so there is no need to update it.
  3. Log in again to your account.
  4. If your vehicle info is still not updated, you can try clearing the cache and data.

Other FAQs

Why is myChevrolet app not connecting to the vehicle?

The issue with your wireless connection while trying to pair your phone with a car can cause this issue. If this happens to you, it is recommended that you try to connect it again.

Why myChevrolet app is unable to retrieve account details?

Usually, this happens when there is an issue with your network connection. The “Unable to retrieve account details” error could also be the result of a server-related issue.

How to fix it when the Chevrolet app does not show the key fob?

Force closing and re-opening the app fixes the issue in most cases. Also, make sure that you are using the same account on both the mobile app and your vehicle. Make sure that you are near your vehicle to access the KEY FOB feature.

Can I use this app without an active “OnStar” Subscription plan?

You can Install and use this app without the subscription plan but to enjoy most of the features this app has to offer like Remote control you need an active OnStar services plan.


So, when the myChevrolet app not working for you and you are experiencing issues with the app, such as login problems, update issues, and other technical glitches, following this troubleshooting guide will help you fix these and a few other common errors.

Remember, you are not the only one who might be having these issues, especially when this kind of crisis does happen suddenly out of nowhere.

When Chevrolet stopped working on the phone without any preamble, it could be most likely a server problem, and in that, you can anticipate it to settle on its own within a few hours.

Sarvin Batra is the Main Author, Editor at CnbDaily. He is an Expert in Tech especially Related to mobile phones, Android applications and Their uses. You can Connect with him on His Twitter Profile @SarvinBatra