Ever gone to book a train ticket or check your booking status on the GWR app, only to find it malfunctioning or suddenly stopped working? It’s more common than you think! But before this annoyance spirals into frustration, let me assure you: these GWR app not working errors don’t have to derail your travel plans.
Because in most cases, you can easily fix them with few troubleshooting steps.
In this post, I’ll help you identify the root cause of the problem and provide simple troubleshooting steps to get train ticket booking mobile app back on track in no time.
In a Nutshell
Here is the Quick overview of this article:
- Why GWR isn’t working: Bugs in the app, App updates, device issues, internet connection problems, and even GWR’s server problems can cause app glitches.
- How to troubleshoot: Check for updates, restart your device, clear app data and cache, check your internet connection, and try reinstalling the app.
- When nothing works: If nothing works, reach out to GWR for further assistance.
- When even the support team can’t help: You can try using the GWR website instead or try a third-party train ticket booking app.
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Why is the GWR Train app not working?
Here are a few of the most common reasons behind GWR glitches or malfunctions –
- Problem with GWR Server: Server outages, and temporary glitches in the server are 90 percent of the time reason why the GWR app stopped working.
- Outdated mobile app: If you haven’t updated the GWR app in a while, this could be the potential reason why it’s not working.
- In-app Bug or Glitches: Bugs and glitches are present in any mobile app.
- Compatibility issues with your phone: Sometimes after updating your phone OS, an app stops working or does not work properly.
- Network Connectivity or outage: There might be an issue with your WiFi or mobile network.
How to Fix GWR app not working errors
The Great Western Railway app simplifies your journey, streamlining everything from planning to travel. Effortlessly reserve train tickets across diverse networks and save up to 50% with Advance fares.
You can also enjoy fee-free bookings, convenient in-app mobile ticket storage for immediate access, and comprehensive travel information at your fingertips.
However, over the past few months, passengers have observed an increase in server outages, in-app glitches, and technical errors.
If you’re experiencing similar issues, here are some troubleshooting steps you can follow:
Simple troubleshooting steps
- Update the app: If you haven’t updated the app in a while, update it to the latest version available.
- Force Stop the app: Close the app, tap on its icon, tap on force stop, close all opened apps, and restart the app.
- Check for ongoing server outage: Head over to Great Western Railways’ official social media account and check if there is any server down or ongoing glitch going on right now.
- Reboot your phone: Some of the temporary glitches can be resolved by simply rebooting your phone.
- Clear app cache and data: Tap on the GWR icon on your phone> App info > Storage. From there clear app cache and data. Open the app again, you’ll need to log in again.
- Re-installing the app: When above mentioned steps, don’t bear fruit, you can try re-installing the app on your phone again.
Solving More Advanced Errors
General troubleshooting is great for fixing some of the most common issues but some advanced-level problems do require you to follow specific steps to resolve them, Here are a few of those errors –
My GWR app suddenly stopped working today
Sudden crashes and freezing issues usually happen when there is an incompatibility between your phone and mobile app.
You can be restarting your device, update the app, and check your internet connection.
Furthermore, also ensure that this is not happening due to low storage or RAM on your phone.
I keep getting a “technical error” message
Technical errors can have various causes. But in the case of this app, it starts happening after the last few updates.
We could likely interest that might keep happening to you due to some short-lived server glitch.
To fix this force close the app and retry again.
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The GWR app says “No payment methods available to you.”
This could be due to outdated payment information, incorrect card details, or temporary payment system glitches. Verify your payment information is accurate and up-to-date.
Try a different payment method or wait a few minutes and try again. If the problem persists, contact GWR support for further assistance.
The GWR app keeps logging me off repeatedly
Frequent logouts can be frustrating. Ensure you’re using the latest app version and try clearing the app’s cache and data.
Make sure your device’s date and time settings are correct.
This might also be happening due to server connectivity issues.
You can check on the official social media handles for any ongoing server-down problem
I’m getting an error 50003 on the GWR app
Error 50003 typically indicates a server-side issue with the GWR app. Check for known outages on GWR’s website or social media.
It’s best to wait and try again later, as the issue should resolve itself once the server problem is fixed
When nothing works, Contact support
A Customer can contact Great Western Railway in different ways like by using social media platforms like Twitter, Facebook Messenger, or even your WhatsApp app.
Other than that you can also get in this with their customer support team by filling up the online form.
They also have a detailed FAQs section on their official website which answers most of the often-asked questions.
You can find more contact details for support on this page – https://www.gwr.com/help-and-support/contact-us.
Try out the alternatives
When an app doesn’t work for an extended period, you don’t have to stick to it, you can always try another.
If you rather book your train ticket from the Great Western Railways, you can try out the official website – Www.GWR.Com instead of sticking to the mobile app.
There are also tons of other third-party mobile applications that allow you to book train tickets online easily.
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Conclusion
While the GPR app not working due to malfunctioning, server outages, crashes, or freezes can be alarming, it doesn’t have to derail your travel plans.
By following the troubleshooting steps outlined in this article, you can fix many common errors and glitches in no time.
And even if none of the troubleshooting steps yield results, you can always switch to alternative train ticket booking apps to book and plan your next trip.
