Ventra App not working: Server Down, Payment, Crash & Loading

Is the Ventra App not working for you? Wondering if the Ventra servers are down? You’re not alone. This guide covers all common Ventra App issues like connection problems, not loading, app crashes, not opening, screen freezes, Payment, tickets, and more. I’ll help you fix them and get back on track

Why is My Ventra App not working in 2024?

Ventra App not working

Ventra App is launched by the Chicago transit authority to allows customers to for rides on.

This App works on all three transit systems including CTA, Metra, and Pace online from the mobile phone.

Suggested: GWR App Not working

It offers users a wide range of features, some of them are-

  • You can check your Ventra Card’s transit account balance and all available passes.
  • Ability to load value or passes to your Ventra Card transit account.
  • Users can Buy or use metra mobile tickets if they want to ride on the Metra train.
  • Real-time account notification as well as information of arrival/departure from CTA on your phone in real-time.

It kinda works like a one-stop shopping experience that you can access on your phone, anytime.

So if you Download Ventra mobile app you no longer need to use the Ventra Vending machine or Metra ticket vending machine.

This app essentially does the job.

Available to download for both Android and iOS smartphones.

However, here we are not going to review this app, but talking about what to do if Ventra App is not working.

Why is Ventra not working today?

The Ventra App not working error might be caused by many root issues some of them are-

  • The Ventra server is down, or they are doing scheduled maintenance.
  • Your phone maybe not be compatible with this app (Check app publisher page for device compatibility).
  • There is some issue with your network connection.
  • If the app stopped working, crashing on startup after the recent update it may be caused by some bug.
  • You are using the older version, which is no longer supported.

Is Ventra App Down?

If the Ventra app is not working on your phone and you are having connection issues, it’s the most likely server down.

If you want to know that is Ventra server down or not here is what you can do-

  • Contact official Ventra Chicago Twitter account – @VentraChicago. There you can ask them are the servers are down. They will notify you that they are having any issues right now.
  • Try to log in using another device. If there is a problem with the server, it’ll affect all of the devices almost all the time, instead of only one.
  • You can contact the customer support team. They will answer all your service-related questions. You can find the customer care information at the end of this page.

Once you are sure that Ventra servers are down, you have to wait till the problem is resolved.

Suggested: Expedia App not working

How to Fix Ventra App not working issues

To fix Ventra Issues, first you need to figure out what exactly is wrong there.

You can apply troubleshooting steps depending on the nature of the error, if you are not sure about the reason you can try common trouble shooting straps and see if that makes any difference.

Common troubleshooting for general issues

If the problem is related to your device, Network related and there is no bug in the app by the developer side here is how you can fix it.

  1. Check that there is server is not down.
  2. Make sure that it’s not a connection-related issue. Check your internet connection, your internet speed if needed.
  3. If you are using the older version and have not updated it for a longer time. Update to the latest version.
  4. First press and hold the Ventra app icon, till you see the setting option.
  5. Once you are on the ventra app setting page, choose storage there.
  6. Clear out app cache and data.
  7. You might need to restart your phone.
  8. Now login again to your account.
  9. See if there is any improvement.

Ventra app is not loading, Freezes constantly

if there is a disruption in the network connection, users would face this error.

Another reason that may be behind this is that there are some performance-related issues in the application.

Vetra App server error

Server down, server maintenance, unable to connect to the server, the server error is the same kind of error, caused by the same problem.

It means that for now, you can’t connect to the server.

This might be because of scheduled maintenance.

Ventra not opening or Crashing

Generally, app crashing on startup problems is common, and most likely appears if the app is not compatible with your device.

For Android ventra requires at least Android 7.0 to work and for iOS 10.3 or later.

It may also happen if the app is not optimized for the latest phones.

In this case, you can do nothing and wait till developers fix the issue in the latest version.

Payment, tickets, or other issues

Payment rejected, ticket booking, or similar kinds of issues will appear due to server-related issues.

The best thing to do in this kind of case is waiting for some time is wait and try after some time.

If you are having kinds of issues constantly you have to customer support for more information.

Fix when your Ventra account is suspended

If your account is suspended, there is nothing you can do about it.

Except contacting Ventra customer care.

So if your account is suspended and you don’t know why you have to contact customer support.

They’ll explain why you are having this problem and restore your account if possible.

Suggested: Digi Yatra App Not working

Ventra Customer support

Customers can contact the customer’s support if they are having issues not only app but with payment, booking, account.

If you have any queries or complaints you can contact customer care using the Number, Email, or contact form.

Here is how you can contact Ventra customer support-

  • Ventra Customer Call Center Number: 18776698368.
  • Customer care email:
  • Support page (for self-care):
  • Customer support form –

Sarvin Batra is the Main Author, Editor at CnbDaily. He is an Expert in Tech especially Related to mobile phones, Android applications and Their uses. You can Connect with him on His Twitter Profile @SarvinBatra

Join the conversation