Netflix not working on Xfinity? – Reset, 3rd-Party App & Packages

Xfinity offers free Netflix in some packages they provide to their customers. However, for some viewers, Netflix on Xfinity is not working correctly.

If Netflix stopped functioning properly on your Xfinity box of yours, you can follow this guide to fix most of these common issues.

Netflix not working on Xfinity 2023

Netflix not working on Xfinity

Xfinity is one of the most popular cable and Internet service providers in the USA.

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While not all subscribers who use their services do not face errors while accessing some apps, many of them do.

Netflix is another app to the list which do work properly with the Xfinity Flex and Xfinity Box sometimes.

This post is for those users who are having the Netflix app not working on Xfinity issues.

Here I guide you toward the step-by-step process to Reset Netflix on Xfinity and identify the main reasons why it is not working for you.

How do you Reset Netflix on Xfinity?

Here is the process that you have to follow to Reset Netflix on Xfinity –

  1. When you face an issue Press the “A” Button on your remote control.
  2. Scroll to the right till you see the option to reset.
  3. Select to reset Netflix there.
  4. Along with this process, you can also choose to system refresh.
  5. To perform a System refresh, just press the “A” button while you are on the home screen.
  6. Scroll to right and choose System Refresh.
  7. Once it is refreshed, Press the ‘A’ button again and this time choose restart.
  8. Wait till your set-up box is turned on.

This process is for Xfinity 1 and Flex Box. 

Once you complete the steps and reset Netflix third-party app, you have to login into the app again.

Netflix not working on Xfinity third-party app

When you use the Netflix application on your Xfinity X1 set-up box you might have seen this message:

“You are entering a third-party app. Press info (i) to learn more.”

This message simply means that the Xfinity set-up box has its own version of Netflix.

Since it differs compare to the normal smart tv version of the Netflix app it’s considered a third-party app.

Sometimes your Netflix might get frozen, become unresponsive, or stuck in the loading screen after this message is shown.

When Netflix’s third-party app freezes on your Xfinity remote simply press the “A” button and scroll to the right till you see the “Reset Netflix” option.

What happened to Netflix on Xfinity?

There is nothing happened to it, Netflix App is still available on Xfinity.

You can easily access the Netflix app in the X1 apps menu by pressing the Xfinity button on your remote and in the apps choosing Netflix.

However, there is a fair chance that Netflix content isn’t listed and available for you. 

A few of these reasons are-

  • You might not fulfill all the requirements to receive Netflix. You can check all the requirements here.
  • Another reason might be that your X1 TV box might not be compatible with the Netflix app.
  • There might be something wrong with your Device. You can reboot and see if that fixes the issue for you.

More Information about Xfinity Netflix packages

Xfinity offers some packages in which you can choose to get included Netflix subscriptions.

It means that once you activate any of these selected packs you no longer will be charged for Netflix.

While you subscribe to any of these plans, you have the option to create a new Netflix account or just continue your already existing account.

To Sign-up on to Netflix just launch the Netflix app on your X1 TV box and follow the process to link your account to the Xfinity package.

You can access the Netflix app on the X1 Apps menu.

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Where did Netflix go on Xfinity?

It is found under the X1 apps menu. To Access the Netflix app just presses the Xfinity button on your remote > Press apps > now highlight the Netflix tile and press OK.

Why are some apps not working on Xfinity?

It’s hard to pinpoint the exact reason why apps not working for you. However, you can follow this official guide to fix most of the errors.

Why is my Netflix app not working on Xfinity Flex or Box?

It might be because you do not have to subscribe to the plan that includes Netflix. or it could be also that you have not linked the app with your package. Follow the troubleshooting guide to fix these issues.

Sarvin Batra is the Main Author, Editor at CnbDaily. He is an Expert in Tech especially Related to mobile phones, Android applications and Their uses. You can Connect with him on His Twitter Profile @SarvinBatra

See What Others are saying

  1. Ugh, it really worse when in for a Netflix binge and having the app go wonky. It’s like, come on, Netflix, don’t do me dirty like that! Thanks for these tips – I’m definitely gonna bookmark them for the next time my streaming gets glitchy.


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