Wyze App not working: Server, Camera, Playback, & Error code 90

Here in this blog post, we are going to talk about Wyze App not working error. If this Application has issues such as problems connecting to the server, Login Pages not loading, Camera or notification and playback not working then this post are for you.

Why is my Wyze app not working on iPhone or Android?

Wyze is a necessary and must-have application if you are using any of the Wyze smart home devices like Wyze Cam Outdoor, Wyze Cam pan, or Wyze Cam Doorbell.

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Using this application you can not only monitor but have complete control over your smart home.

Here is the list of features that this Smart home management application offers you:

  • Easily shop, set up, view, and interact with Wyze smart home devices.
  • Monitor your smart home directly from your Android/iOS Smartphone.
  • Set up the home automation like auto-unlock your front door for you, auto adjust room temperature.
  • You can easily set up a routine so for tasks so your home has certain chores automatically following the queue.
  • Link your Wyze devices with Amazon Alexa or Google Home. It not only supports this virtual assistant but is also recommended to have a complete smart home experience.

Is Wyze down today?

When Wyze is down, the app may not only not work for you but other users as well.

So if this app is not working properly on your phone, the first thing you should do is check if the Wyze server is down today.

You can check the server status of any Application or Website by visiting sites like Downdetector.

Also, you can head over to Wyze’s official Twitter page: https://twitter.com/WyzeCam to know more about outages and the expected time when the issue will be fixed.

Problem connecting to the server

An error like Wyze Problem connecting to the server appears either due to an error in servers or a Problem in your internet network.

The first thing you have to do is check your internet connection.

Make sure that you are getting the proper speed.

You can also reboot your phone and see if that fixed the issue.

But, in case of server down, server maintenance, or bug you have to wait till the problem is fixed by developers.

Wyze Camera app not working

One of the primary functions of this application is to monitor, access, and control the Wyze Cam pan.

However, due to reasons like network connection, Incompatible settings this app may not work for you as expected.

If you are having issues like the camera not connecting to the network, You can follow this troubleshooting guide to fix the issue:

  1. Unfortunately Wyze Cam and other smart home device support only a 2.4 GHz network. So if you are using 5Ghz in WiFi just change it to 2.4GHz, You can easily switch it on your phone’s Hotspot settings. Now forget all of your network settings and try connecting again.
  2. If that doesn’t work for you your can power cycle your Wyze Cam by unplugging from the power outlet and reconnecting after 10 to 20 seconds.
  3. Sometimes the issue is not with not your network connection but the app itself. If that’s the case – Force close the Wyze app, then open it again.

Sometimes following all processes would not work for some users.

If you are still having trouble you can follow this Advanced troubleshooting guide.

Wyze app notifications not working

The Wyze app sends you alerts and notifications if you are connected to the system and network.

But for some reason if you are not getting notifications when sensors are triggered, Here is the step-by-step troubleshooting guide that will help to fix the issue:

  1. First, you have to check that you are connected to the system and it’s stable.
  2. If your system is not connected you would see the offline icon on the home screen.
  3. The next step would be to check if you have not accidentally muted notifications on your phone.
  4. ON your Mobile phone tap on the setting and then Notifications. Choose the Wyze app from the list of apps.
  5. Now you would be able to see notifications settings. Turn the Allow Notifications toggle on if the toggle is off.

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Wyze app playback not working

The view playback feature allows you to play clips recorded on your cam.

You can access any available clip by this mobile application.

However some users are having problems like View Playback throwing errors like No video selected at this time, Video not available or simply the app is crashing while trying to look for the video.

This is not inherently a bug in the app but more like an issue with your phone itself.

Fortunately, you can easily fix the Wyze app playback not working error.

Here is what you need to do:

  1. First, go to setting > advanced setting > and make sure that “record to micro sd card is checked”.
  2. Make sure that you have provided sufficient storage permission when this app asked for it. You can also recheck allowed permission by tapping on the app icon and choosing app settings.
  3. If it’s still not fixed then you can try clearing out cache and app history, rebooting your phone, and checking if you would be able to view playback.

How to fix Wyze Error Code 90

This error code pop-up while the camera footage is inaccessible from the mobile application.

The whole reason behind installing a security camera at your home is to get security footage and when this error happens you are unable to do just that.

However, you don’t have to worry.

Following some troubleshooting steps, you can fix error code 90-

  1. First, make sure that the WiFi connection is 2.4GHz not the 5Ghz band. Wyze cameras do not support 5Ghz WiFi networks.
  2. Open your Wyze app and unpair the camera that triggered this error.
  3. You can also try to power cycle your Wyze camera. To do this Unplug the cameras from the wall second, Wait for a minute, replug it and let it be idle for a minute.
  4. Check if you are still getting errors.
  5. If nothing works you can try to factory reset or Re-flash your camera firmware.

Wyze Login screen is not loading

This kind of issue appear usually because of a Weak internet connection or server-related issues.

If the Wyze servers are down, there is not much any user can do except wait.

However, if this kind of issue risen due to your network then you can fix the loading problem.

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So when the Wyze login screen is not loading or in some cases screen is stuck on the logo splash screen, Here is what you can do to fix the problem.

  1. First, try to reboot your phone. This will refresh the app as well as your network connection.
  2. If Reboot doesn’t fix the issue you can try switching the internet network to WiFI or a Mobile connection.

Hopefully, that would fix the problem.

if not then you can submit the support ticket on the official customer support website: https://support.wyze.com/hc/en-us/requests/new.

Further FAQ’s

How to fix Wyze iOS/Android app not working?

Follow the troubleshooting steps according to the error codes displayed on your screen.

How to use Wyze Cam app?

The process of using the Wyze Cam app is simple and straightforward. You just have to download the application from the app store and connect it with your setup. Once you are connected, you can access, control and monitor directly from your phone.

When Wyze outage will be fixed?

You can learn more about server outages by contacting the developers via mail: dev@wyze.com or via Twitter: @WyzeCam.

Sarvin Batra is the Main Author, Editor at CnbDaily. He is an Expert in Tech especially Related to mobile phones, Android applications and Their uses. You can Connect with him on His Twitter Profile @SarvinBatra