Vivint App Not Working? – How to Fix Smart home Issues

Recently Vivint app not working and having some issues while managing smart home devices. These issues are appearing from app-only issues such as Microphone, notifications to a blank screen, not working with the thermostat, or sometimes the custom actions also not working on Vivint.

There are a few other bugs and glitches as well which might affect your experience with this smart home application.

This article discusses various different Vivint app issues and step-by-step troubleshooting guides to resolve these errors.

Why is my Vivint app not working?

Vivint is a smart home application that allows you to have complete control of your smart home at your fingertips.

Using Vivint you can arm or disarm your security system, View live camera feeds and recordings, receive alerts and notifications, Answer your doorbell from your phone, control lights, lock or unlock doors and have full control of your garage doors.

That’s not all you can also connect it with Nest and other thermostats so you can manage your home cooling system directly from your Android or iOS Smartphone.

Due to its usefulness, this app has been installed over 1,000,000 times on the Google play store alone for Android phones.

To put all this into simple words app is an integral part of managing and controlling smart home devices, providing users with a seamless and convenient experience.

Suggested: Spypoint App not Working

But recently, users have reported the Vivint app not working issues such as microphone failures, ineffective notifications, blank screens, thermostat compatibility problems, and the failure of custom actions.

In this article, we are going to address these problems and provide possible solutions to ensure that the Vivint app continues to perform at its best for all users.

How to Fix Vivint Smart Home app not working

Following this simple step-by-step troubleshooting guide, you can fix some of the general and common issues on the Vivint app –

Troubleshoot Device related issues

The first thing an app user should do when the app is not working, crashing, not loading, not opening, or showing error codes is shut it and restart it again.

If that doesn’t work you can try clearing the app cache and data. Re-installing might also fix the problem for you.

Check for network disruptions

Network disruptions might be one of the major reasons why the Vivint app not working and unable to connect with Smart home devices.

It could be no internet, slow internet, an issue with your router, or any other reason.

Confirm that the Smart home Device is working properly

Sometimes you just need to reboot your smart home device to fix connectivity-related issues.

Reboot the device which you are unable to connect, control, or check using the app and see if that fixes the problem for you.

Look for hardware defect

Hardware defects or problems can happen due to various reasons.

Other than the problem because of your network, phone, or app itself; malfunction might be with the Smart home device itself.

Check your smart home devices and contact a technician for more support.

Contact Vivint support

Most of the problems related to the mobile application can be solved by you unless the problem is due to a glitch or bug.

Of course, sometime you may find a workaround yourself but it’s better to contact support to get more information and help.

You can contact Vivint Android app support using email at – android@vivint.com or visit the general support page – support.vivint.com.

Suggested: Honeywell Thermostat Display Not Working

Custom actions are not working in Vivint app

Custom rules on Vivint mobile app are actions that you can set to define your own custom rules to perform a variety of different automated tasks.

Any of these custom actions can be created by any user within a minute and you can set these to perform under certain conditions and on cues.

There are lots of different rules offered to you when you use this app and it’s up to you what kind of custom action you want to set.

And when Custom actions do not work, it would be a really frustrating experience, especially when you don’t know why exactly Vivint Custom actions not working for you.

If this happened to you recently, here are some troubleshooting steps that you can follow to fix Vivint rules not working issues –

Toggling Off and On the Rule

When the custom rule does not work for you first thing you can try is to toggle off and on that rule.

This will refresh the custom action and it might start working again.

Deleting and Re-Creating the Rule

When turning off and on again will not work for a Vivint custom action, you should try deleting and re-creating that rule again.

Sometimes due to various reasons, a Vivint rule might get corrupted. Recreating that rule again from scratch might fix the issues for you.

Checking Network Communication

Your network might be the culprit behind this issue. If there is a communication error between the app, your home network, and your device it would be affected by the rule that custom action will not work.

Check for any error in communication and fix it.

Ask for Support for further assistance

In the end, when you have tried everything but the Vivint custom rule still doesn’t work you should contact customer support for further assistance.

Fix Vivint is Showing a blank screen

When the Vivint panel or mobile app shows a blank screen among a list of other possible errors, to fix this issue you should try resetting it.

Before restarting it first make sure that you first disarm your system.

Once that is done now on your smart hub you need to tap on the menu icon > devices > smart hub and choose reboot and hit yes.

This will reboot your Smart home system.

Once the system is rebooted you can check to ensure that it is not showing a blank screen.

Reset Vivint to Factory default

When a simple power cycle reset not works, you can try to Reset the Vivint panel to factory default.

To Reset your smart hub panel, you have to –

1. First, disarm your smart home system.
2. Once disarming has been done, unplug the power cord from the wall outlet.
3. Remove the panel and take it off the mounting plate. Remove the battery from the backside of the panel.
4. Wait for at least 30 seconds before you put the battery back from where you removed it.
5. Put the panel into its original place and wait for at least 3 minutes before proceeding any further.

This will hard reset your smart home system.

Suggested: Honeywell Thermostat WiFi Not Working

Fix the Vivint not working with the thermostat

Vivint Smart Thermostat which was previously known as Element Thermostat works perfectly with this mobile application along with a list of a few other smart Thermostats.

But even it might have issues sometime when your Vivint app is not working with the thermostat properly.

For example, it is showing offline even tho you tried all steps to connect it, not doing its job (Heating or cooling) or you can’t manage it from your mobile app.

When this happens you can follow this guide to fix Vivint not working with the nest thermostat –

1. Make sure 4 new alkaline batteries are installed correctly with no signs of corrosion.
2. If there is an issue with the current batteries you can try replacing batteries.
3. Refresh the connection between the thermostat and the panel.
4. Reboot the panel. When rebooting doesn’t work you can try hard resetting it to factory default settings.

FAQs