Mercari App not working? – Authorization fail, Account & Support

Sarvin Batra
8 Min Read

Is Mercari App not working on your phone or having issues while trying to login into your own account?

In this article, I am going to guide you about what you can do if you are having Authorization, failed Sign-up, are unable to login into your account, or page not found error.

Mercari App not working 2022

Mercari app not working

Mercari is an online Marketplace, for both buyers and sellers.

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Whether you are looking to find out some second-hand affordable products or earn some extra cash by clearing out space, this app helps you.

This app works very similarly to OLX.

However unlike OLX, here you can both shop and sell from the comfort of your home.

If you buy a product, it will be delivered directly to your address without any awkward meetups.

It supports easy delivery options with shipping protection up to $200.

As a seller, you can get paid quickly with the available payment options such as direct deposit, Instant pay, or even use the balance to purchase products.

Buyers have options to buy now and pay later using PayPal or Zip.

However recently, there are a few users who are having issues while using this app.

If Mercari App not working on your phone or you have Authorization, failed Sign-up, or a page not found an issue that needs support. This post is for you.

Mercari Authorization failed

Errors like-

  • Authorization failed during Login or Signup.
  • Error login in your account.
  • The account is locked and requires verification.

Happens either because you need to verify your account or they have suspended your account.

There are many reasons why they will suspend or ban an account.

Most of the time, it will happen due to Violations of policy or similar reasons.

Sometimes it could be simply you need to verify your account.

In any case, if you are not able to login into your account across multiple devices you have to contact support for more information.

Why isn’t my Mercari app working?

Here is some of the major reason, why Mercari isn’t working for you right now-

  • There is some kind of server issues such as Server down, temporary glitch, Server outage, or scheduled maintenance going on right now.
  • There is some compatibility issue with your device.
  • The issue might be related to your network connection.
  • If you are unable to log in, even with the right login information. Perhaps they banned your account.
  • They might have banned your IP address.

Mercari Page has not found an error

When you will see a page not found error, it happened most likely because that particular page is deleted.

If a product is removed by the developers or the merchant you will see errors like – the 404 page does not exist.

It could also happen when the Mercari server is down, but in that case, you will not be able to access almost all the services offered by this app.

Is Mercari App down right now?

If you are having trouble using the Mercari app and are not sure it is due to some server-side issue you can check the server status online.

You can head over to –

On that page, you will see a list of all Systems and see operational if they are working.

On the status page, you can online the status of Mercari mobile apps, Web site, listing, shipping, payouts, verification, and purchasing.

Under the past incidents on the same page, you can see if any incident is reported in the last 24 hours or the last few days.

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Why is the Mercari app login not working?

Mercari Login not working due to one of the following reasons-

  • You probably entered the wrong username or password.
  • Mercari servers might be down right now.
  • Your account might be blocked.

If it’s a temporary server issue you can always try and come back later for login.

In case of a wrong password, you can reset your password by using the ‘Forgot password link on the login page.

But if they have blocked or banned your account, you have to submit a verification document.

You can contact the support team for more information about how you can verify your identity.

Mercari Support contact information

If you have any questions related to your orders, payments, account, or even the app itself you can get in touch with Mercari customer support.

As an app user, you have the choice to contact via in-app contact or via Email.

You can contact the Support team via email at –

You can also head over to the official contact us page for support.

For the social media users – you can DM them on Instagram at DM us on our Instagram @mercari, tweet @mercari_app, or find on Facebook @MercariApp.

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Can you get unbanned from Mercari?

It depends on the Violation. They provide you the option to appeal. Once your application has been reviewed they will contact you with the resolution.

Why is my Mercari account not working?

There is a fair chance they banned your account. If that happens they will send you an email address informing you about that.

How many warnings does Mercari give you?

Generally, when you receive 3 to 4 warnings, it will put your account in the danger zone. Most of the accounts that they have suspended received 7 warnings.

Does Mercari track IP Addresses?

They certainly track your IP address. Whether you are using the website or the mobile application.

Why I am getting Something went wrong error while login into Mercari?

First, check recent emails. This could be because perhaps they have blocked your account. It could be also due to server issues or any other reason. If the problem persists, contact support for more information.

How can I recover my Mercari account?

In case your account is banned you have to submit an appeal to customer support. They will review your application. If they find your account is wrongly suspended they will restore it.

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Sarvin Batra is the Main Author, Editor at CnbDaily. He is an Expert in Tech especially Related to mobile phones, Android applications and Their uses. You can Connect with him on His Twitter Profile @SarvinBatra