Google Fiber Not Working? – Reasons Why and How to Fix

Google Fiber, just like any other broadband internet service provider does have some occasional glitches, outages, and connectivity issues. This is common for any ISP, but from the customer’s perspective, this is a really frustrating experience. This is why to help you, In this guide, I’ll provide the exact reasons Why Google Fiber not working and a step-by-step procedure to fix these problems.

Reasons “Why Google Fiber is not working”?

From service outages to faulty equipment, from router misconfiguration to issues with payment, there are many reasons why Google Fiber is not working for you – 

Google Fiber Service Outage

The most probable cause of why your internet is not working is a Google Fiber outage. When outages do occur, the internet often stops working or does not work correctly in the affected area.

If you’re experiencing connectivity issues, you can check with your neighbors, your Fiber account page, and the Fiber outage map to confirm whether the problem is due to a server outage.

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Issues with Equipment

Broken Fiber Jacks, Broken cables, and issues with other hardware such as your Internet Router are also common.

When something is broken, or when there is a manufacturing defect with 

Firmware, Software, or Update issues

Your Devices do need updates from time to time to keep up with the latest changes.

Usually, your routers or modem do get updated automatically.

Sometimes the issue could arise where devices that are using older firmware internet might not work.

Incorrect Router Configurations

Sometimes you have to make some configuration in your internet router yourself.

But sometimes we do make mistakes and Incorrect router configurations are sometimes responsible for your Internet connectivity issues.

The issue with Billing and your Account

You will not be able to use an Internet connection if you do not pay your bills on time.

If there are any outstanding charges on your account, this could be also the reason why your ISP blocked your Internet.

Just pay if you have any outstanding balance.

Also, there are a few small numbers of people whose accounts got blocked due to some reason.

How to Troubleshoot Google Fiber not working issues

Considering that you are getting network issues due to service outages, hardware issues, technical glitches, and router misconfigurations, here are the troubleshooting steps that you have to follow to fix Google Fiber not working error –

Confirm there is no Service outage in your Area

Service outages do happen, and when your broadband internet is not working the first thing you do is ensure that this is not due to a server outage.

When an outage does happen you can easily check this on your Google fiber my account page after login.

You can also check the guide in the “Check Google Fiber Outage” article to know more about how to check Google Fiber status online.

Check Billing and Good standing of your Fiber account

Once you check and confirmed that your connectivity issue is not due to any server outage the next thing you need to check is if your Google Fiber account is in good standing.

Make sure that your bills are paid. 

Another possible reasons which are happening for some GFiber customer are their accounts got banned.

If they banned your account, you will not be able to use the Internet.

Confirm there is no restriction on your account. If it is you have to contact customer support for further information. 

Troubleshoot your Fiber Jack

A fiber jack is a small white box that is attached to the wall nearby your broadband router.

If you don’t know where it is located, you can follow this video to help you find the location fiber jack at your home –

There are many different versions of Fiber jack available and troubleshooting steps depend on the very model that you are using.

First, check that this box is working correctly, if you suspect an issue with the fiber jack, you can follow this youtube video to reset your fiber jack.

Please note: Resetting this might seem daunting for many customers (and not advised if you don’t have any technical background). If you don’t know what you are doing, it is better to get the help of a technician. You can ask by contacting your broadband service provider.

Troubleshoot your Router

The type of router you use may vary based on your broadband connection, with options including the Network box, Google WiFi, WiFi 6 routers, or a router of your own choosing.

And troubleshooting your router for Google Fiber not connecting issues do happen on the very model you are using.

When a router is provided to you, you also get a user manual, and using that user manual you easily identify and fix if there is any misconfiguration happened.

If the Internet is not working after making any changes to your Routers setting just reverse that and see if that fixes the problem.

If you do not feel comfortable configuring your router settings, just leave the task to a qualified technician to avoid any further misconfigurations.

Check for any ongoing Issues with the support team

Google Fiber support knows more about any ongoing outages or issues that affect a large number of customers.

Additionally, they will also provide you guidance on how to fix some of the common connectivity issues.

Can I Fix When Google Fiber is not working?

Whether or not you will be able to Fix Google Fiber not working issue depends on the exact error code that you are getting.

For example, issues such as server outage, and connectivity issues from the server can’t be fixed by the customer but on the other hand, if the issue is due to misconfiguration, router, or any similar reason you can solve it by following this troubleshooting guide.

So in short yes, you can fix most of the problem unless the Broadband internet is down due to a server-wide outage.

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